March 4
Signed up with Vonage

March 7
Finished LOA for number transfer

March 13
No adaptor yet called to find out status was told was on backorder shipped out that day DHL.

March 16
adaptor arrived USPS but no service called tech support unable to resolve was given trouble ticket.

march 17
Fixed can now make and receive calls on temperary "virtual" number.

April 3
Called about transfer was told checking into it and the letter was recieved from Comcast on March 23rd.

April 12th
Problems with Comcast. Only selected calls are coming through.

April 14th
Called Comcast got massive run around finally someone says the number was transfered to Broadwing on the 11th.
Called Vonage says they don't know who Broadwing is but will escalate call to transfer dept.
Called Broadwing say they have number ported to their system and they do handle number porting for Vonage but they are waiting for Vonage to give them info so they can route number through them.
Called tech suport and they state that a request for finalization was sent again and will take several more days until finished. So I am unable to recieve any calls until then. a total loss due to the weekend of at least 7 days of incomming service.
Sent e-mail to billing Dept asking them why am I paying for this service


April 19th
Still no incoming calls. 8 days total with no incoming.
Called Vonage automated says transfer was completed on April 18th. Talked to technical support and said was still waiting on finalizing and was told should hear something in 3 hours.
Well all I got was an e-mail (form letter) stating it will take 2-3 more days.

April 21st
Called again for status was told systems where down (11:20am) and they couldn't access info right now.

April 22nd
Same shit different day. All they can do is resend the ticket and tell me to wait.

April 23rd
Received e-mail saying it will take a few more days to fix the porting of the number.

April 24th
13 days no incoming on old number still.

April 25th
14 days no incoming. Virtual number seems to be hit and miss now.

April 26th
15 days no incoming.