Carl’s SEO & Web Design Blog

Know something? If I had searched the blogosphere before I installed Vonage I wouldn’t have jumped. Try searching Google on Vonage +support +blog. Wow - 92,000 hits. Are they reading this?

Vonage’s Web and phone support is a jumbled mess by ZDNet’s Russell Shaw — Vonage’s Web site, as well as its phone-based tech support -have some endemic and major taxonomy and usability issues. Vonage, why are you making us work so hard to find the help resources we need?The information is all there, and is quite informative, but requires the mouse-click equivalent of search parties to locate.Let me explain.The […]

This entry was posted on Saturday, July 2nd, 2005 at 9:39 am and is filed under Technology. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.