For the second time, we’ve had a client having problems with their email through Comcast. Comcast is blocking their email when using another host, even though they aren’t spamming. Contacting Comcast about it doesn’t do anything. Comcast is on our blacklist of hosts that support spammers at:
http://www.creatingnewworlds.org/stopspam.pdf
They are also on our short list of the most serious offenders. This list is at:
http://www.creatingnewworlds.org/badhosts.htm
We use Comcast broadband services at the moment, but do not use their email because of these serious problems. We had our Comcast address deleted from our email program when we saw strong evidence that they had sold our address and we started getting spam on the Comcast address. Since we never used the address, the only way anyone could have gotten it was from Comcast.
Our advice to our clients: Don’t use the Comcast POP server for your email, and don’t use a Comcast email address on any other hosting system for people to contact you. You could very well never get that email from a potential client from Comcast blocking. And Comcast won’t tell you what they are doing. Nor can you recover damages.
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